Lean Data is a revolution in how social performance data is collected, analyzed and integrated into a company’s decision-making. By embedding measurement and data collection into a company’s core and using the right tools to rapidly gather information, social enterprises can gain clear insight into their social performance at a fraction of the time and cost of traditional measurement.
Lean Data revolutionizes measurement by moving:
The three building blocks of Lean Data are:
Our dedicated Impact team is spread across each of our geographies. By working closely with our companies on the ground, we ensure the integrity of the data we collect while building their capacity to analyze the information to improve the decisions they make.
Acumen investee Ziqitza Healthcare Limited is an ambulance company committed to serving India’s poor. Its nearly 1,000 ambulances operate across six states and answer more than 2.5 million calls a year. Yet, seven years in to operations, the company had no real data on its customers and was uncertain whether it was actually fulfilling its social mission and reaching the poor.
In early 2014, Acumen used Grameen Foundation’s ten-question, poverty measurement tool, Progress Out of Poverty Index® (PPI®) survey tool, a set of 10 questions to ask Ziqitza clients and worked with the company on training their call center employees to incorporate the questions into their usual customer feedback survey. After just one day of training, the Lean Data collection was seamlessly integrated into company operations. In a month, Ziqitza deepened its customer knowledge, gathering information on not only their medical needs but also their poverty levels.
“Seeing the results, we could say we knew we were having an impact on the poor for the first time.”
Former CEO of ZHL